Onboard new users
with AI

FANA.AI is an advanced AI system that improves customer and team interactions. It trains on your company's knowledge base to provide instant, accurate responses across various communication channels. Using a combination of proprietary LLMs, image processing, and a custom-trained knowledge base, FANA.AI handles simple to complex inquiries, maintains context, and escalates issues to human agents when necessary.

You can integrate FANA.AI into your CRM and customer-facing channels, such as websites and self-service platforms, with just a few lines of code. In addition, you can easily add it as a moderator user on social media platforms like Instagram, Telegram, and Discord.

The FANA.AI onboarding process is a collaborative and streamlined journey, typically completed within a week. Here's what clients can expect:

The process consists of 3 main steps:

2.1.Training

2.1.1. Knowledge Base Development: You provide us with training materials such as FAQs, whitepapers, product information, and relevant content. We use this to build your custom FANA.AI knowledge base and set up a demo.

2.1.2 Integration Setup: Once you're satisfied with the demo, we proceed to integrate FANA.AI with your chosen platforms (e.g., website, Telegram, Discord).

2.2 Deploy

2.2.1. Deployment stack: Depending on the platform we provide either

A. Simple widget to be integrated directly into the website.

B. A username (moderator) that can be added to chat groups.

C. Email address to be added to your company list as an employee.

2.2.2. Soft Launch: We implement a controlled rollout where FANA.AI is added as a support role in your chosen platforms. It can be triggered by specific commands or by recognizing relevant questions.

2.2.3. Final Deployment: Following the last round of adjustments, FANA.AI is successfully deployed across all designated channels.

3. Enhance

2.3.1. Fine-tuning and Testing: We conduct rigorous testing in various scenarios to ensure FANA.AI performs optimally in all use cases.

2.3.2. We monitor for suspicious activity and downtime with 24/7 support.

Yes, our team provides continuous support throughout the process and assists with any task related to training or channel optimization.

Also, we provide training for your team on how to manage, monitor, and optimize FANA.AI in the long run.

You can re-train your bot via our support or use a dedicated dashboard. We are also integrating a self-learning mechanism which will speed up the process of updating the knowledge base.

• Regular Updates: You can add new information, FAQs, or policies to the knowledge base through a user-friendly interface or our support.
• Feedback Loop: FANA.AI learns from each interaction. You can review conversations and flag any incorrect or suboptimal responses for improvement.
• Periodic Reviews: We recommend scheduled reviews of FANA's performance, where you can analyze common queries and update responses accordingly.
• Custom Training Sessions: For significant changes or new product launches, we offer custom training sessions to quickly update FANA's knowledge.
• Automated Learning: FANA uses machine learning to continually refine its responses based on user interactions and feedback.
• Content Integration: New content from your website, documentation, or other sources can be automatically integrated into FANA knowledge base.
• Human Oversight: Your team can oversee the learning process, approving changes and ensuring the AI's responses align with your brand voice and policies.

This approach ensures that FANA.AI remains up-to-date, accurate, and aligned with your evolving business needs.

FANA.AI integrates with 30+ platforms including Discord, Telegram, Slack, Zendesk, Intercom, WhatsApp, and more. It can also be integrated into company websites and various social media channels for particular use cases.

Key benefits include:

• Automated responses to FAQs, reducing workload on client and support staff
• Ability to tap your business databank with a prompt, and keep going
• Faster response times (typically 10x quicker than manual replies)
• 24/7 availability for customer support
• Improved customer satisfaction through instant issue resolution
• Reduced operational costs
• Assistance in lead generation and sales growth
• Multilingual support for diverse customer bases
• Custom notifications and humans in the loop

FANA.AI is designed with robust security measures to protect sensitive information. It adheres to strict data privacy regulations and ensures that all interactions and data handled by the AI are secure.

Our system architecture is designed with the latest security standards. All data is siloed and FANA.AI agents can be deployed on your servers. In addition, we are in the process of acquiring SOC2 Certificates. Privacy and data security are our top priorities.

Yes. FANA.AI can be fully customized to reflect your brand's knowledge, unique voice, communication channels and style. This includes personalizing the tone of the chatbot, and how much it knows about the use case to solve, so it can tailor the best responses to align with your brand's goals. Choosing FANA means plugging AI into your business that supports your ongoing company transformation, and is aligned with your unique culture, team and customer needs.

FANA is committed to continuous improvement. Our platform evolves regularly, driven by customer feedback, industry trends, and the latest technology. Combining this with AI-driven insights, we refine our proprietary stack and improve integration capabilities. We use best practices to stay ahead of the curve and deliver state-of-the-art solutions that deliver a better AI experience.

Ongoing key improvements include:

• Contextual Understanding: Our advanced reason-act content management framework enables FANA to grasp human communication nuances, providing more accurate and relevant responses.
• Multi-Modal Integration: We update FANA to enable it to perform best for customers and apply top AI models best suited for the use case.
• Enhanced Interactions: Users can engage with FANA.AI through text, voice and vision for a seamless experience.
• Real-Time Insights: Our analytic hub provides instant feedback on customer interactions, response effectiveness, and community engagement patterns to empower the continuous improvement of FANA.AI.

We provide actionable insights to help you optimize your AI's performance and understand your audience's behavior. Our analytics offers:

1. Bot usage trends help you get a clear picture of how your bot is being used throughout the days of the week. This lets you better identify demand and plan your support strategies accordingly.
2. Top AI topics help you discover particular cases, the most popular topics, and important themes. This helps you understand what's driving conversations and adjust your support strategies to create excellent customer service.

FANA.AI is a cutting-edge AI platform that differentiates itself from other chatbots in several key areas:

1. Proprietary Context Management: FANA.AI's context management reason-act framework enables the platform to understand your business knowledge and align it to the nuances of human communications. These techniques create more accurate and relevant team and customer support responses.
2. Multi-LLM Integrations: FANA.AI integrates and supports the latest and the fastest Large Language Models (LLMs) such as LLaMa, Mistral, Claude, OpenAI and others to provide more comprehensive and accurate responses tailored to different use cases.
3. Multi-channel Interactions: FANA.AI enables interactions in various social channels and CRMs, including text, voice, vision, and diffusion.
4. Real-time Insights: FANA.AI's analytic hub provides instant feedback on customer interactions, response effectiveness, community engagement patterns, and other aspects of business.
5. Customization: FANA.AI offers extensive customization options, enabling businesses to tailor the platform to their specific use cases and communication channels.
6. Notifications and humans in the loop: The platform enables critical notification to responsible team members by email, Telegram, Trello or other tools.
7. Integration with Social Media and CRM: FANA.AI integrates with 30+ popular third-party services, such as Discord, Zendesk, Telegram, LinkedIn, WhatsApp and more.
8. Language Support: FANA.AI supports 50+ languages, including English, Spanish, French, German, Italian, Portuguese, and many more.
9. Voice and Image Support: FANA.AI supports voice and image interactions, allowing users to engage with the platform through various channels.
10. Continuous AI training: FANA.AI continuously learns and improves its responses based on user interactions, feedback, and evolving business data.

FANA offers comprehensive support including setup, integration, staff training, and ongoing assistance to ensure smooth implementation and optimization of the AI in your business environment.

FANA.AI offers flexible pricing tailored to your specific needs. Typically, it includes a base fee for training and maintenance, with additional costs for extra languages, app integrations, and user intent flows. For detailed pricing information, please contact our sales team at [email protected]

Just email [email protected] to get started.

Yes, FANA.AI incorporates mechanisms for collecting and analyzing user feedback. This system allows for continuous improvement of the AI's performance. Clients have access to conversation logs 24/7, enabling them to monitor interactions and assess the AI's effectiveness.

FANA.AI supports human-in-the-loop operations to ensure optimal performance and user experience. While the AI handles most queries automatically, it's designed to recognize complex or sensitive situations that require human intervention. In such cases, FANA seamlessly transfers the conversation to a human agent, providing them with the full context of the interaction. This hybrid approach combines the efficiency of AI with the nuanced understanding of human operators, ensuring that all customer needs are met appropriately.

FANA.AI can generally streamline tasks for success and sales agents with the following:

• Smart replies: Contextual responses based on prospect inquiries.
• Sales Notifications: Ensures no missed sales opportunities by scanning emails and chats for potential leads.
• Reminders: Keeps track of tasks for both prospects and agents (daily, monthly).
• Outreach support: Drafts compelling offers (content) based on previous successful deals.
• Calendar integration: Schedules calls and follow-ups automatically.